sortedLegal
Privacy Policy
Last updated: 19 October 2026
This covers Sorted — the marketplace at sorted.com.ng and the Sorted app. Enough, Sorted's separate money-planning product, handles more sensitive financial data (BVN, bank verification) and has its own privacy policy for that reason, not this one.
1.Who this policy covers
This policy is issued by Sorted Innovations Limited, a company registered in Nigeria, RC 9770241 ("Sorted", "we", "us"), and explains how we handle personal data for anyone who uses sorted.com.ng, the Sorted app, or messages Sorted's WhatsApp number — clients, professionals, and people who just send us a message before signing up. We process personal data in line with Nigeria's Data Protection Act 2023 and the regulations of the Nigeria Data Protection Commission (NDPC).
At signup, you confirm you've read this policy and the Terms of Service by ticking a box before your account is created — your account cannot be created without it.
2.What we collect
| Category | What, and when |
|---|---|
| Account | Name, phone number, email, and a hashed password, when you sign up. |
| Identity verification | A photo of a government-issued ID, from professionals, to enable payouts. Reviewed by our team, not shared beyond that review. |
| Payout details | Bank account number and bank, from professionals, to receive payment. We never see or store your card number — that's handled entirely by our payment partners. |
| Location | A shop or pickup address, and where applicable a NIPOST digital postcode or coordinates, so clients, professionals and couriers can find each other. |
| Gig content | What you post or submit for a gig — descriptions, photos, proof of work, messages between client and professional on that gig. |
| WhatsApp messages | Messages you send to or receive from Sorted's WhatsApp number, to coordinate gigs and provide support. |
| Usage | Pages visited and buttons clicked on sorted.com.ng (a simple first-party pageview/click log), and login timestamps. |
| Leads | Phone number or email, if you submit a contact form before creating a full account. |
3.How we use it
- To run the marketplace — matching gigs, holding and releasing payment, resolving disputes.
- To verify professionals before enabling payouts.
- To dispatch delivery for categories where Sorted arranges pickup and drop-off.
- To send you service messages — gig updates, payout confirmations, verification prompts, support replies.
- To understand how the product is used, so we can improve it.
- To meet legal, tax and regulatory obligations, and to investigate fraud or abuse.
We don't sell your personal data, and we don't use your gig content or WhatsApp messages to train third-party advertising products.
5.WhatsApp specifically
Sorted uses WhatsApp as a primary channel for gig coordination, so messages you send to Sorted's WhatsApp number are received and processed by our systems the same way an in-app message would be. Because this runs on Meta's WhatsApp Business Platform, Meta also processes this traffic under its own terms — see WhatsApp's Business Data Transfer Policy.
6.How long we keep it
We keep account data for as long as your account is open. If you delete your account, we remove your profile, photos, shop details and payout bank account — see deleting your account. We may keep records of completed and paid gigs after that where the law requires it, or to resolve an open dispute.
7.Your rights
Under Nigeria's Data Protection Act, you can ask us to:
- Give you a copy of the personal data we hold about you.
- Correct it, if it's wrong.
- Delete your account and the data tied to it — see here for how, and what's kept afterward.
- Restrict or object to certain uses of your data.
- Withdraw consent you've given us, where our use of your data relies on it — this doesn't affect anything we did before you withdrew it.
8.Security
Passwords are stored hashed, not in plain text. Card and bank-transfer details are handled by our licensed payment partners, not stored on Sorted's own systems. No system is completely secure, but we take reasonable technical and organizational steps to protect your data and limit internal access to what each part of the team needs to do its job.
9.Children
Sorted is for people 18 and over. We don't knowingly collect personal data from anyone under 18; if we learn we have, we'll delete it.
11.International transfers
Some of our service providers (including Meta, for WhatsApp) may process data outside Nigeria. Where that happens, we rely on that provider's own safeguards and their published data transfer terms.
12.Changes to this policy
We may update this policy as Sorted changes. For material changes, we'll give notice in the app or by message before they take effect.
13.Contact
Questions about this policy, or a privacy request not covered above: